Frequently asked questions

Using the website

Searching our website

You can use the search facility on our website to help find what you're looking for. Enter keywords in the search bar and your results will display. Please note that our search function cannot search the Listcorp feed, as this is an external feed. Our search function can only search the data we have uploaded on our website.

How do I get to the website? I click and get something telling me the website does not exist
You are getting a local cached page that has not yet updated to the new site. The only way to solve that is to press CTRL-F5 (full page refresh). This will clear the cache.

How do I make dates appear in Australian date format?

Your browser settings control how dates are displayed, in a similar way to how a browser controls what language pages are displayed in.

When browser settings are adjusted to Australian date format, all dates showing on the ASA website will show in Australian date format.

Click for instructions for setting your date format — instructions cover all browsers.

How do I save an online PDF file to my computer?

Note: You will need a PDF file reader program installed on your computer. Adobe has a free reader available on their website.

Click the link or icon representing the PDF file, as you would for a normal link.

Depending on your browser settings, the file will automatically download to a pre-set location or you will be prompted to select a folder destination on your computer. If the file automatically downloads, you may need to find the download location to open it.

You can also right-click on the link and select “Save link as…” to save the PDF file.

General

Is the ASA funded by state or federal governments?

No, the ASA receives no government funding. It is a fully independent, member-funded, not-for-profit organisation.

I have questions about my shares — can you help?

ASA cannot give specific advice about your shares but can provide information that may assist you.

Membership

How can I join the ASA?

You can join online or call our national office on 1300 368 448 and one of our friendly staff will be happy to assist you.

How much does membership cost?

We have a range of membership plans to choose from — review the choices.

How long does it take to process my membership?

After your membership is processed, you will receive confirmation by email. Membership is immediate on payment being received. Your new member pack will arrive by email. If at any time you have questions about your membership, please call us on 1300 368 448.

How long does my membership last?

Your membership is valid for 12 or 24 months from the date you join, depending on what member term you choose. A renewal notice will be emailed to you when your subscription is due.

How do I change my membership plan?

You can review the range of membership plans at any time and elect to change your plan when your membership is due for renewal. Alternatively, please call the National Office.

Can I have membership in two names?

ASA membership is for one person only.

I am having problems joining online — what can I do?

Should you experience problems joining online, please contact us on 1300 368 448 so we can resolve your concerns.

I've lost my username / password

On the login screen, click the "Forgot password" option, enter your email address and submit the form. An email will be sent to you with a one-time link enabling you to login and change your password. This link expires after 4 hours and can only be used once.

Payment methods

Which payment methods do you accept?
Payments can be made by:

  • Visa
  • Mastercard
  • Cheque

For questions regarding payment method please call 1300 368 448.

Is it safe to use my credit card on your website?

ASA values it members and any information we collect about you is held with the utmost care and security. We use the latest encryption technology to ensure that all transactional information is protected to the highest standards. Please see our Privacy Policy for further details.

Events

In which areas are ASA meetings held?

Search our member meetings to find meetings in your state. The search option at the top of the events list means you can look for (for example) the state or suburb where the event is located, speaker name, topic, month and more.

Can non-members come to ASA meetings or education workshops?

Yes. Non-members can attend our meetings for a nominal charge of $15 and non-member rates are available for all investor education seminars.